Support+ Medical absorbs your group practice's administrative flow: calls, emails, WhatsApp, forms. Sorted, handled, traced. Your team stays in control, the doctor remains the sole decision-maker.
In Belgium, many GPs retire without a successor, and others no longer take new patients for lack of time. Requests then shift to the practices still open, whose phones ring all the more. These findings come from the INAMI, the FPS Public Health and the ULB, not from us.
Concretely: missed calls before 9am and after 5pm, prescriptions and certificates chased by hand, web forms piling up. And a team that spends its day picking up the phone instead of welcoming people.
The agent states up front that it is an automated administrative assistant, as European transparency requires. Mrs V. picks a new slot, directly in your existing calendar. Zero double entry.
The request is qualified and passed as a structured record to the relevant doctor. He decides, he signs. The agent consults no record and stores no medical reason.
The agent does not play doctor: it immediately recommends emergency services and alerts the doctor and the secretary. Critical situations surface, the noise fades.
A clear dashboard: what is handled, what is waiting, what deserves a human call-back. Your secretary calls the patient who truly needs to hear a voice. She is the one who chooses.
Several sites? The view is consolidated per centre, in real time. Multiple simultaneous calls, no waiting queue, no on-call rota to organise.
This is probably the most important part of this page. These limits are written in black and white in the contract that binds us to your practice, and they commit us.
The agent answers no clinical question and steers no treatment choice. The doctor always remains the sole decision-maker.
Support+ does not read your EMR and consults no clinical data. It handles scheduling and the administrative flow, that is all.
Identity, contact details, time slot: that is what the agent handles. The medical reason is neither requested nor stored in connection with the patient's identity.
Your secretaries do not disappear. They stop picking up 40 times a day, and return to the work that requires their knowledge of the practice.
78% of Europeans want authorities to regulate artificial intelligence [4]. It is done: here are the texts that apply to Support+ Medical, and what we do with them.
GDPR, EU AI Act, European hosting, signable DPA, detailed FAQ. Public and enforceable.
The allowance for medical telesecretariat costs applies. For many GPs, it covers a significant part of the cost.
File to be renewed each year (via AViQ).
File to be renewed each year (via Vivalis).
No specific subsidy: profitability analysis on request.
Indicative amounts, reviewed each year and confirmed with you at the meeting. Already on Impulseo III with an existing telesecretariat? The transfer is seamless: you change provider, the subsidy stays.
You tell us about your practice: call volumes, tools in place, team organisation. We listen first.
We map what comes in (calls, emails, WhatsApp, forms), what gets lost and what can be absorbed. You receive the result, it is yours.
If Support+ fits your reality, we frame the rollout with your team. If it is not the right tool for you, we tell you.
Ten years of medical representation in Belgium. She knows the waiting room, the phone ringing during the consultation and the constraints of your front desk, from the inside.
He designs and runs the architecture (workflows, data, security) and signs the contractual commitments. For a single practice, he carries the project end to end. For larger rollouts, he surrounds himself with trusted specialists whom he leads and for whom he remains accountable to you.
Free, by video call, no commitment. You leave at least with a clear view of your administrative flow, whether or not you work with us.
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