Support+ Pro answers the phone in a natural voice, in French, and in Dutch on request. It understands the request, sorts it, turns it into a structured ticket with its transcript, and pushes it into the tool you already use. It is the engine behind Support+ Medical, extended to businesses in every sector.
One client calls, another writes, a third fills in a form. Someone has to answer, understand, note it down, create a ticket, alert the right person. At peak times, calls are lost. In the evening and at weekends, no one answers anymore. And every poorly recorded request costs you later.
Support+ Pro answers and replies in a natural voice, and states upfront that it is an automated assistant. It listens to the request, at any hour.
Urgency, type of request, department concerned: the tool qualifies it, then prepares a structured ticket. What is clear moves on its own; what is ambiguous goes to a human.
The ticket goes into the tool you already use (your ticketing software, your CRM, or a board we provide). The exchange is kept and summarised: nothing rests anymore on the memory of whoever answered.
It sees what is handled, what is waiting, what deserves a call. Support+ Pro removes the repetitive work, not the decision.
The principle: the agent sits at the front door and connects to a single one of your tools. No software to replace, no overhaul.
The tool absorbs the repetitive work and prepares the job. Your staff keep the decision and the cases that need a human.
Support+ Pro connects to the tool you already have. No migration, no platform to relearn.
The agent states it from the start, in line with the transparency required by the AI Act. No ambiguity.
European hosting, transcript and tickets under contract, used only for your service.
What worries people about AI is exactly what we document.
Transparency: the agent states that it is an AI, ahead of the European deadline of August 2026.
Documented processor, signable processing agreement, data scope set out in black and white.
Approach aligned with the CyberFundamentals framework of the Centre for Cybersecurity Belgium.
Your tickets and transcripts belong to you, returnable in a standard format if you stop.
You describe your inbound channels and the tool where your tickets should land. We listen before we propose.
We look at what comes in, what gets lost, and where the ticket should go. You receive the diagnosis, it is yours.
We set up the agent, connect it to your tool, document everything. You keep control and visibility at all times.
Ten years on the Belgian field understanding the constraints of organisations. She is the one who listens to you, translates your need and remains your point of contact.
He designs and runs the agent, watches over the data and signs the contracts. On a routine project, he carries everything himself. For larger deployments, he surrounds himself with trusted specialists whom he leads and for whom he remains accountable to you.
A 30-minute call, free. Together we look at your reception channels and the time you could win back.
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